1. Registration and payment
A deposit of 20% of your tour price is required upon confirmation by bank transfer plus bank fee, credit card, Paypal or Western Union. The balance of your tour price (80%) must be paid upon your arrival in Cambodia by credit card or in cash.
Payment can be made by the following accepted methods: Credit Card, Cash, Paypal, Bank transfer and Western Union, the bank fee will be charged from customers. Except for cash payment, bank fee charge is not applied.
Prices do not include service prior to registration at the airport of departure, nor drinks, tips and personal expenses or visa costs.
3. Liability Insurance
VIETNAM CRUISES is not responsible for damage committed by tourists or for the costs caused by an accident, natural disaster, a political problem. Customers must have an individual travel insurance. VIETNAM CRUISES is not responsible for delays or impediments due to air and ground transportation. VIETNAM CRUISES will do its best to find an alternative by proposing a solution of similar value. All participants said they agree with the conditions previously described.
In case of cancellation by customers in any reason, customer agrees to pay the cancellation fee as follows:
>30 days before departure: Unpaid
>15 – 19 days before departure: 30% of total
>14 – 4 days before departure: 50% of total
>4 days before departure: 100% of the total
This rule is applied to all services booked by customers in VIETNAM CRUISES.
The rules of the international hospitality industry ask the guests to check out at noon and check in time is at 14h00.
6. Children Discount
Children under 2 years do not use a private aircraft seat nor an adult bed, they will not have to pay for accommodation and meals. Children over 2 to 6 years will pay 40% of the adult bed. The prices will be 60% of the adult in a position of having an extra bed. Children over 6 years is considered an adult.
These prices are valid for the duration specified in the pricing, invoice or other document will be distributed to VIETNAM CRUISES’s customers. VIETNAM CRUISES guarantees the validity of the charges, invoices or documents delivered to customers at the time of distribution.